Founders
How to say no to a client without losing them
A short script for the scope conversation nobody wants to have.
· 5 min read · · Decided no. 105
Most over-servicing starts with a kind person who could not find the words. Here they are: “Yes, we can do that. It is outside what we agreed, so here is what it adds in time and fee. Shall I send the change?”
The client almost always says yes, or decides it was not important. Either answer is better than silent extra work.